20th October 2011
I get a lot of new clients come to me in a state of shock and panic because they realise they’ve paid money for a website they simply don’t own. They don’t own the domain names, they don’t own the code, they don’t own the graphics, they don’t own the copy. In their eyes they’ve got squat and it’s usually at a point where they’ve either fallen out with their designer or they’ve ceased trading. Many people wrongly assume that once they’ve paid for their website, they own it. So how do you protect yourself, your company and your brand?
All web designers and web design companies will act slightly differently on this matter and the only way to ensure protection for yourself is to make sure you have a written set of terms and conditions and a full written quote before work is carried out and any money is paid over. In my experience the following points come up most frequently after the event, so make sure you have clarification either within these documents or accompanying everything in writing:
If you are ever in any doubt, make sure you voice your concerns. That doesn’t mean to say you should go in being overly suspicious and accusing, but you do have a right to know exactly what you’re paying for. Find a web designer or web design company who are transparent about their terms and conditions and most of these issues can be avoided.
I put a message up on facebook that I needed someone to take over the hosting of my new website, and Jo responded and left her number. I got in touch and she took control of the situation, contacting the previous host and effecting the transfer. I have been impressed with Jo’s knowledge, helpfulness and her calm manner. Thank you Jo.(Jo Moir)