Domain Terms & Conditions

When you register or renew any UK domain you are also bound by Nominet’s Terms.

Renewal Policy

All domains are renewed automatically on an annual basis, unless a specific agreement has been made in writing to register your domain for a longer period. If you do not want one of your domain names renewed for any reason you need to put this notification in writing by email to mail@hutsixdigital.co.uk at least 7 days before the renewal date. If you are unsure what the renewal date is you can either find this on your most recent invoice or get in touch for clarification.

If you request that you no longer wish to have your domain name renewed it will be left to expire.

In the case of UK extensions your domain name will then go into a 30 day protected period, after which it will be suspended by Nominet and then go into a 60 day grace period. If you change your mind and still wanted to retain your domain name, this must be requested by email before the 80th day after your domain has expired. After 90 days your domain will be cancelled and deleted from the register and made available for resale.

In the case of international domain names, once your domain has expired it will be in Auto-Renew Grace Period (for 0-45 days), followed by a 30-day Redemption Grace Period. At the end of the Redemption Grace Period, you will not be able to renew your domain name. Your domain name will be released for registration by third parties.

Transfers

If you wish to transfer a domain to a new provider, please put this in writing to mail@hutsixdigital.co.uk clearly stating the new IPS Tag. You will receive an email confirming that your instruction has been carried out, or if there is any further information we require from you to carry out the instruction. There is no fee for transferring a UK domain name. A charge of £20 will be made for all international domains.

Abuse & Complaints Procedure

Please direct all domain issues and complaints to mail@hutsixdigital.co.uk. You can expect an initial response within 3 business days.

If you are not happy with the initial outcome of your complaint and its regarding your UK domain name, you can escalate your issue to Nominet (the .uk registry) here: http://www.nominet.org.uk/disputes/complaining-about-registrar/complaints-procedure

What our customers say:

I would highly recommend Hut Six Digital for your website implementation. Jo has been fantastic to work with and has exceptional knowledge in her field. She is friendly, reliable and professional, which has resulted in our fantastic new website launch. Her training was clear and concise, and I know she will be on the end of the phone or email should I need her for a little refresh. She has enabled us to take full control of our new website, which was something other companies have been unable to offer. Excellent value for money too!

Christina Canning (SMS Alarms Ltd, Thatcham)

Jo has been personable and efficient in setting up my website. She did a great job of understanding what I wanted and providing guidance from her wealth of experience. She has explained things in a non-technical way and has been very responsive, patient and flexible in working with me. In short, Jo is great value for money and easy to work with.

Vanessa Rhone (Venus Works, Oxford)

Excellent, efficient service from Jo. Highly recommend.

Xan Rice (Journalist, Oxford)

I am not exactly a technophobe but due to previous experiences of pressing buttons that I have no business pressing I have shied away from doing thing to update or improve my site. I have called on Jo Cox’s expertise several times and she is always quick, efficient and gets you back on track whilst also calming you down. I can honestly say that there is no one else I would call on in an emergency to sort out problems with my website. I have never had a bad experience with Jo’s services or with Jo as the service provider.

Lisa Bentley (Writer, Liverpool)

Jo has been amazing. Through 1-2-1 training sessions she has helped me to make significant improvements to my website functionality. This has not only been cost effective but it also has empowered me to use the skills that I have gained to edit my website myself in the future. She has simplified what I thought would be tricky tasks. I will definitely continue to work with her in the future and I couldn’t recommend her highly enough.

Felicity Wood (Yoga Instructor, Bicester)

Jo took my simple brief outline of what I wanted and turned it into everything I wanted and more. Jo was very professional, efficient and she was patient and understanding with the fact that I was not knowledgeable about building websites or what’s involved. By the end of it Jo had given me and my team a training session around how to manage the website. I would highly recommend her!

Sharon Mulholland (Sandcastle Mortgages, Kidlington)

Jo was completely fantastic! I’d been struggling to make a WordPress blog design work and was completely stumped. I made an enquiry to Jo about some help, and she replied within 24 hours. It was easy to agree on a price for the things that needed to be done, and she had fixed everything within 48 hours of the original enquiry. I had thought my problem was too small for someone to help with it, but I was pleasantly surprised that Jo was happy to sort out the small issues with my site for an extremely reasonable fee. Throughout the process, Jo was efficient, effective and stayed in regular communication. She answered all of my questions, even the really idiotic ones, and nothing was too much trouble. The entire experience was great and I would recommend her in a heartbeat to anyone who needs help with a website project – big or small. She is, in short, superb at what she does.

Imogen Goold (Blogger, Oxfordshire)

I wish I had found Jo earlier. We wanted to progress from making simple text edits to getting more out of the CMS. After a very enjoyable training session, we can now design new pages and keep the website organised. Excellent.

Margaret Hildreth (JP Hildreth Ltd, High Wycombe)